Contact
This is an independent information site. It holds no gaming accounts, sees no balances and cannot act on deposits, withdrawals or bonuses. Those go to the operator's support. Write here for corrections, factual errors and data protection requests.
What to write here about
Corrections and errors. If a value on a page does not match what the operator publishes, that is the most useful message we can receive. Amounts, wagering requirements and limits change without notice, and every page states the date it was checked precisely because that date ages.
To be acted on quickly, a report needs three things: which page, which value, and where you read the correct one.
Data protection requests. Access, rectification, erasure and the other rights under Regulation (EU) 2016/679 are exercised at the same address. The procedure is described in the privacy policy.
Content concerns. If you believe a page infringes a right or makes a claim that cannot be supported, say so. Correcting is preferable to arguing.
What has to go elsewhere
Anything to do with a gaming account.
We do not operate accounts, we cannot see balances, we do not handle deposits or withdrawals, we do not issue bonuses, and we have no access whatsoever to the operator's systems. We are not a party to the relationship between you and the operator, and we cannot intervene at any stage of it.
The requests that go to the operator's support, and only there: a stalled withdrawal, a document rejected at verification, a bonus not credited or expired, a blocked or closed account, a self exclusion request. Support is reachable after logging in, and it is the only channel able to act on them. Why those procedures work the way they do is explained on the payouts page, and the recurring questions are answered in the FAQ.
If you are looking for help with a gambling problem, the free and confidential services are listed on the responsible gaming page. That is the right route, and it does not go through us.
Address
Write to [email protected].
It is the same address given in the privacy policy and the terms of use, and it is the channel for exercising the rights set out in Regulation (EU) 2016/679.
We reply in English and Italian.
Frequently asked questions
Can you release my withdrawal?
No, and no affiliate site can. We have no access to accounts, we cannot see balances, and we are not a party to the relationship between you and the operator. A request like that has to go to the operator's support, which is the only party able to act on it.
I found a wrong figure on a page. Who do I tell?
Us, at the address below, and it is genuinely useful. Amounts, requirements and limits change without notice, and a precise report — which page, which value, where you read the correct one — is the fastest route to having it fixed.
Do you publish sponsored reviews or paid placements?
The commercial relationship that exists is stated at the foot of every page: the site carries affiliate links and earns a commission on registrations. We do not publish user testimonials, star ratings or play experiences, because nobody here has opened an account and they would be invented.
How quickly do you reply?
There is no service level to promise and we will not invent one. Data protection requests are handled within the timeframe the Regulation sets. Corrections are usually quicker, because they take less work than a reply explaining why they will take a while.